TYPE:SalesMODEL:TiguanYEAR:2025
Average Score (483 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2023
I have a been a Ganley customer for over 30 years and have always found the dealership focused on customer satisfaction across all areas of service and client satisfaction.
TYPE:ServiceMODEL:JettaYEAR:2024
The service was fine. The reason for my rating is that I was told that my first complementary scheduled service had expired and therefore I could either use my second complementary service or pay for this one (the car came with three complementary scheduled services: the first is an oil change and tire rotation, but the second and third expand on what’s included). I explained that my “service soon” alert message just came on days before bringing the car in (the vehicle has @ 6,800 miles), so how could it have expired? I was then told that my first service must be used within one year. Why, exactly? Is it a contest? It seems like a trivial thing to do, considering that you risk alienating a repeat customer. (This is my third VW since 2006.)
TYPE:ServiceMODEL:TiguanYEAR:2024
My appointment was at 10:30 am, and I was about 5-10 mins. late. Everything was completed around 1:00 pm -1:15 pm. I did not have a probably waiting. I'm just glad they took good care of me. Always excellent service. Thank you Volkswagen family.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2018
Customer service is excellent, communication is excellent. Jasmine and Chris understand and can explain the services being provided and very easy to work with.
TYPE:ServiceMODEL:JettaYEAR:2020
Very efficient and done properly
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
My scheduled maintenance appointment was on time and was completed within an hour, less than the estimated time
TYPE:SalesMODEL:TiguanYEAR:2025
Smooth process and friendly, knowledgeable team in all aspects of the transaction!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023
CS Staff was great