Average Score (415 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

415 Ratings

4.8 Average

Models
Types of Survey
Filter by
  • James C.02-19-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

  • Claudia S.02-18-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Had major work done due to a defect. My only complaint is how long it took was told 2 weeks then it was almost 1 month, I understand parts and labor so I’m ok with it would have appreciated a few heads up calls/ emails about the update but overall I’m glad it’s fixed fingers crossed

  • Shoghi M.02-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

  • Eric F.02-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Amy L.02-14-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    Everyone is so friendly and helpful!

  • Morgan W.02-14-2025

    TYPE:SalesMODEL:Jetta GLIYEAR:2025

    They helped me in every way possible!! First time buying a car and I couldn’t have asked for a better dealership/ sales consultant. Sonja was the best

  • Glynne D.02-12-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

    This was my second attempt to get an oil change with Service express. I expected they would be able to code read my check engine light so I could schedule an appt to complete that and some open recalls for my vehicle. I brought it in a 3:30 but apparently that was not enough time floor them to do a code read. I scheduled my vehicle for the open recalls but apparently the first available date for this was 2/25 almost two and a half weeks later

  • Kimberly B.02-12-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Elizabeth M.02-12-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

  • Cody P.02-11-2025

    TYPE:SalesMODEL:TiguanYEAR:2024