Average Score (415 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

415 Ratings

4.8 Average

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  • Cynthia L.12-07-2024

    TYPE:ServiceMODEL:TaosYEAR:2023

    My intake person Rusty was extremely helpful and professional about my scheduled service.

  • John F.12-06-2024

    TYPE:SalesMODEL:AtlasYEAR:2025

    Our salesman Ben did everything possible to make our experience was positive and our vehicle was exactly what we wanted.

  • Jessica W.12-06-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Carlos and Sonja were absolutely wonderful! They provided me a good value for my trade in and got me into the vehicle I wanted with my desired payment. This is my 3rd vehicle I've purchased at Ken Ganley North Olmsted and I would definitely recommend this dealership!

  • Melissa M.12-06-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Nick L.12-04-2024

    TYPE:ServiceMODEL:JettaYEAR:2023

  • Emily A.12-02-2024

    TYPE:SalesMODEL:JettaYEAR:2025

    We had a really great experience working with Gannon as we got our new car! He was incredibly patient and communicative, staying in touch with us over text and email as we navigated the car-buying process. He was helpful and made choosing the perfect car a seamless experience. Yasser also made the final steps of getting our new car an absolute breeze. He was so friendly and welcoming, ensuring we were comfortable and well-informed as we got settled with our new vehicle. Great service from start to finish at both Ken Ganley Subaru and Volkswagen!

  • Ann H.12-02-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Service was efficient and on time, and the customer service reps were extremely pleasant.

  • Daniel P.12-01-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    I was disappointed that there were $180 in labor fees associated with a battery replacement.

  • Martha S.12-01-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    Great customer service

  • John D.12-01-2024

    TYPE:ServiceMODEL:AtlasYEAR:2021